Return Policy

You can return you purchase within 14 days. Our return team will be in touch with you until whole process will be finalized.

The product must be unworn and in the same condition in which they were received. The item must be returned with all the original documents (instructions, guarantee card, receipt) and packaging. The band should not be adjusted.

Jewelry cannot be returned unless it’s found to have manufacturing defects. If a visual defect is found on the item(s) upon arrival, you must notify us within 48 hours

How to return items

Please complete feedback form or contact us by e-mail or telephone and we will inform you about the process of return

In Cyprus can send the package by post or we can agree where to leave it for us to pick up the watch

Refunds

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the return has been processed.

We process most refunds on the same day which they were received, but please allow up to 30 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

Defected Items

Defected items must be returned with all the original documents (instructions, guarantee card, receipt) and packaging using the same process described above. The watch will be examined in the authorized service center and it will be returned to you as fast as possible.

Please contact us to organize and track the process

If you are in Cyprus you can take the watch to the authorized service center at the following address:

Stop& Watch Service Center

49E Metochiou str. 1101 Nicosia - Cyprus, Tel.:+357 22 772123, Fax: +357 22 777761

Exchanges

If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item. The returned product must be unworn, in brand-new condition.